AMP Bank to Accelerate Home Lending With Fortiro 

As part of its new lending platform, which will be launched in the coming months, AMP Bank is partnering with Fortiro to help transform the experience for brokers.  

In a highly competitive lending market, where more than 75 per cent of home loans are now originated through brokers, speed, certainty and the customer experience are critical. By working with Fortiro, AMP Bank will accelerate income verification upfront, detect fraud earlier, and scale its lending decision-making process to drive growth. 

“The work we are doing with Fortiro, around digitising and automating the application process, is key to delivering a fantastic experience for our brokers and ultimately for our customers,” said Sean O’Malley, Chief Executive Officer at AMP Bank. 

Scaling lending efficiently 

To stay competitive, lenders must process large volumes of broker-submitted documents such as payslips and tax returns quickly and accurately. Traditionally, that workload has relied on manual reviews, which can create delays due to limited capacity. 

Fortiro enables AMP Bank to automate income verification and fraud checks across document-based loan applications. Internal teams can focus on more complex or higher-risk cases and keep up with growing demand. 

“Broker applications can now be straight-through processed and automated,” said O’Malley. “That means AMP Bank can offer a faster turnaround and a significantly better experience across the board.” 

Reducing operational friction 

Manual document checks can slow down approvals and introduce inconsistency.  Fortiro helps automate and standardise income and fraud checks, integrates easily into existing workflows and requires minimal setup or maintenance. 

“The ability to understand and interpret payslips and tax documents and simplify the lending journey was a key reason we chose Fortiro,” said O’Malley. “But we also needed to detect and eliminate fraud. That combination was really important.” 

Catching fraud earlier 

Document fraud continues to grow as a threat to lenders and brokers. Fortiro checks for signs of tampering and suspicious patterns at the point of submission, before a credit decision is made.  

“Digitally verifying income was key for us to solve so we could make the experience better for both brokers and customers,” said Melissa Christy, Head of Lending Origination at AMP Bank. “Our partnership with Fortiro lets us verify income upfront using the documents brokers already collect and gives us confidence those documents are real.” 

By flagging potential fraud earlier, AMP Bank also reduces risk for its brokers, helping prevent wasted downstream effort or reputational impact. 

Faster approvals without added risk 

Manual checks often delay the approval process. Fortiro automatically completes income and fraud checks, helping AMP Bank reduce the ‘time to decision’ without increasing risk. 

“Fortiro will speed up the time to decision by reading payslips, calculating the digital income, and presenting that back to the broker on screen,” said Christy.  

Flexible income verification at scale 

Lenders that accept documents for verification give borrowers more choice, especially those who prefer not to use open banking or screen scraping, or who need to provide more detailed proof of income information. Fortiro enables AMP Bank to verify income from commonly provided documents, such as tax assessments and payslips, with speed and consistency. 

“Documents are a really important part of the mortgage origination process,” said Christy. “Verifying them upfront and digitally is helping us bring brokers closer to the decision and avoid unnecessary duplication.” 

A model for future-ready lending 

AMP Bank’s investment in automation is not only about speed. By moving income verification and fraud detection to the start of the process, the bank is building a more responsive, scalable and resilient model for the future. 

“Brokers already collect the relevant documents,” said Sean Quagliani, Chief Executive Officer at Fortiro. “We help AMP use them better. We verify income, check for fraud and return reliable financial data that speeds up the lending process. Together, we are setting a new benchmark in how lenders and brokers work.” 

AMP Bank’s partnership with Fortiro shows how lenders can reduce manual effort, strengthen risk control and deliver a faster, more confident lending experience that meets modern borrower expectations. 

To see how Fortiro can help you, contact the Fortiro team.